Effective Date: June 22, 2026  | Applicable to all Kind Hearts Brigade in-person events.

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1. Ticket Sales & Refunds

All event registrations are final. Tickets are non-refundable except in the following circumstances:

• Kind Hearts Brigade cancels the event — a full refund will be issued to the original payment method within 7–10 business days.

• An attendee is found to not meet our community standards upon verification — in the interest of maintaining a safe and respectful space for all participants, KHB reserves the right to revoke registration and issue a full refund at its sole discretion.

No refund will be issued for non-attendance, late arrival, or personal circumstances unless falling under the exceptions above.

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2. Cancellations, Credits & Seat Transfers

KHB does not issue refunds for attendee-initiated cancellations. However, we offer two alternatives:

a) Credit

If you are unable to attend, you may request a credit toward a future KHB event. Credits are subject to the following conditions:

• Credits must be requested 48 hours before the event date. Requests made after that will not be considered.

• Credits are non-transferable and may only be used by the registered attendee.

• Credits cannot be carried forward beyond the applicable credit period. Unused credits will lapse automatically upon expiry.

• Credits have no cash value and cannot be redeemed for a refund.

The credit validity period is determined by your attendee status at the time of the original booking:

Credit Validity Tiers

• First-time attendee (no prior KHB event attendance): 30-day credit period

• Returning attendee (attended at least one prior KHB event): 45-day credit period

• The Kind Corner Member: 60-day credit period

Credit periods are calculated from the date of the original event for which the ticket was purchased.

b) Seat Transfer

You may transfer your seat to another person for the same event, subject to the following:

• Seat transfer requests must be submitted in writing to hi@kindheartsbrigade.com or the contact whatsapp number 12 hours prior to the event date.

• The transferred attendee is subject to KHB’s standard verification process.

• KHB reserves the right to decline a transfer if the proposed attendee does not meet our community standards.

• No fee is charged for seat transfers, but transfers are not guaranteed.

 

3. Confidentiality

Kind Hearts Brigade events are built on trust and openness. To protect all participants:

• KHB will not share, publish, or disclose any personal stories, experiences, or identifying information shared by attendees at our events.

• By registering and attending, you agree to keep all personal disclosures shared by fellow attendees strictly confidential.

• This confidentiality obligation applies during and after the event, with no expiry.

• Breach of confidentiality may result in permanent exclusion from future KHB events.

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4. Photography & Recording
Photos and videos may be captured at our events for use in marketing and social media. By attending, you consent to being photographed or recorded. If you do not wish to appear in any published content, please notify us in writing before or at the start of the event and we will make reasonable efforts to honour your request. Audio from video recordings will not be published without explicit consent.

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5. Code of Conduct
All attendees are expected to engage with kindness, respect, and openness. Kind Hearts Brigade reserves the right to deny entry to or remove any attendee whose behaviour is deemed disruptive, disrespectful, or unsafe, without refund. We conduct reasonable verification of attendees prior to events and reserve the right to decline registrations at our discretion.

Our events are spaces for authentic human connection. We take our community standards seriously and act swiftly to protect the experience for all participants.

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6. Limitation of Liability
Kind Hearts Brigade is not liable for any personal loss, injury, or emotional distress arising from attendance at our events. Attendees participate voluntarily and at their own risk. Attendees participate voluntarily and acknowledge that storytelling events involve personal sharing which may touch on sensitive topics. KHB is not a therapeutic service and attendance does not constitute counselling or mental health support.

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7. Changes to This Policy
We reserve the right to update this Events Policy at any time. The most current version will be available on our website.

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Questions? Contact us at hi@kindheartsbrigade.com